Suspend deliveries due to severe weather

## IntroductionUse this process to suspend deliveries when severe weather conditions make it unsafe or impractical to complete deliveries as scheduled.## Process descriptionSuspending deliveries helps protect customers, drivers, and store teams while maintaining clear communication about service availability. Use this option only when weather conditions warrant a temporary pause in delivery service.## PrerequisitesBefore you request a delivery suspension, confirm the following:- Severe weather conditions are affecting your delivery area.- You have the store or territory details needed to identify the affected location.- You know the date and time range for the suspension, if applicable.- You are prepared to contact support again if the suspension needs to be extended.## Step-by-step instructions1. Submit a request to suspend deliveries for the affected store or area.2. Include the reason for the request and note that the suspension is due to severe weather conditions.3. Provide the affected date range or delivery window, if known.4. Wait for confirmation that deliveries have been suspended.5. Monitor local weather conditions and operational updates.6. Contact us again if you need to extend the suspension or if weather conditions improve and deliveries can resume.## Tips and best practices- Submit the request as soon as it is clear that deliveries may be unsafe.- Keep your team informed so customer communication stays consistent.- Recheck conditions before resuming deliveries to avoid unnecessary delays or cancellations.## Next stepsOnce the weather improves, contact us to resume deliveries or update the suspension end time. If conditions remain severe, send a new request to extend the suspension.## Additional informationIf you need help with delivery status, store operations, or customer communication during severe weather, contact myTickets support for assistance.## DisclaimerThis process is intended for temporary operational use during severe weather. Always follow local safety guidance, store policies, and any applicable legal or brand requirements.