Remove discontinued items from my store

Introduction

Use this article to confirm when discontinued items have been removed from your store and what to do if they still appear on a platform. For store XXX, all Red Velvet SKUs have been turned off on all platforms.

Issue description

You may still see discontinued items in your store even after they have been turned off. This can happen if a platform has not refreshed yet, if an item is still cached, or if the item is being displayed in a connected system.

Signs

• A discontinued item still appears in your POS or online menu
• A customer-facing platform still shows a Red Velvet SKU
• The item appears available even though it has been turned off

Basic troubleshooting steps

• Confirm the item name and SKU are part of the discontinued Red Velvet set
• Refresh the platform or log out and back in
• Check whether the item is still visible on more than one platform
• Verify the store number is XXX or the correct store location

Diagnostic tools/resources

Review your store menu, POS item list, and any connected ordering platforms to confirm whether the discontinued item is still active anywhere in the system.

Advanced troubleshooting steps

Step 1: Check all connected platforms

Review each platform where the item may appear, including POS, online ordering, and any third-party integrations. Confirm that the Red Velvet SKU is turned off everywhere.

Step 2: Report any remaining visibility

If you are still seeing discontinued items after checking all platforms, let us know which item is still visible, where you see it, and the store location. Include screenshots if available.

Contact support

If discontinued items are still showing after the platforms have refreshed, contact myTickets with the item name, SKU, platform name, and store number so we can investigate further.

Additional information

All Red Velvet SKUs on all platforms have been turned off for store XXX. If you continue to see them, please send us the details so we can help resolve it quickly.