Sync the Daily PIN between SMS and the nCompass app

## IntroductionThis guide explains how to check whether your Daily PIN is syncing correctly between SMS and the nCompass App. If the PIN does not match, follow the steps below to verify the update and confirm the current value.## Issue descriptionThe Daily PIN shown in SMS and the nCompass App should match after the recent sync update. If the PIN values are different, the sync may still be in progress or there may be an issue that needs review.## Signs- The Daily PIN in SMS does not match the Daily PIN in the nCompass App.- You receive an error or mismatch message when checking the PIN.- The updated PIN does not appear after trying again.## Basic troubleshooting stepsChecklist:- Try checking the Daily PIN again in both SMS and the nCompass App.- Confirm you are viewing the correct store or account.- Wait a few minutes and refresh or reopen the nCompass App.- Make sure your device has a stable network connection.- Verify that you are using the latest available app version.## Advanced troubleshooting steps### Step 1: Recheck the updated PINPlease try again and compare the Daily PIN in SMS with the Daily PIN in the nCompass App. If the values now match, no further action is needed.### Step 2: Confirm the sync request was completedIf the PIN still does not match, confirm that the sync update was applied successfully on your side and repeat the check after a short delay.### Step 3: Escalate to NetsolaceIf you continue to have issues, contact Netsolace directly at (XXX) XXX-XXXX Ext# XX for further assistance.## Contact supportIf the issue is not resolved after retrying the sync, contact Netsolace directly at (XXX) XXX-XXXX Ext# XX.## Additional informationWe have made changes to help sync your Daily PIN. Please try again and let us know if it matches. If it does not, Netsolace can help investigate further.## DisclaimerThis article provides general troubleshooting guidance for Daily PIN sync issues between SMS and the nCompass App. If your location has unique setup requirements, follow your internal procedures or contact the appropriate support team.