Turn off customizable cards and get help with printer issues

## IntroductionIf you need to turn off customizable cards or are having printer issues, this guide explains the current status and the next step for support.## Issue descriptionCustomizable cards have been turned off. If you are experiencing printer issues, Netsolace handles printer assistance.## Signs- Customizable cards are not available in the system - Printing is not working as expected - You need help with printer setup, errors, or connectivity## Basic troubleshooting stepsChecklist:- Confirm that customizable cards are turned off - Verify whether the issue is related to the printer - Check cables, power, and network connection for the printer - Restart the printer and try again - Confirm the correct printer is selected## Diagnostic tools/resources- Netsolace support for printer assistance - Your store’s printer documentation - Internal device and network checks## Advanced troubleshooting steps### Step 1: Confirm customizable cards are disabledReview your settings or workflow to make sure customizable cards are turned off. If they still appear available, note where you are seeing them and include that detail when you contact support.### Step 2: Contact Netsolace for printer supportFor printer issues, contact Netsolace for assistance. Be ready to share the printer model, the error message, and any troubleshooting steps you have already tried.## Contact supportFor printer issues, contact Netsolace directly for assistance. If you need help documenting the issue before you reach out, include the printer model, store location, and a short description of the problem.## Additional resources- Store technology documentation - Internal support ticket history - Printer vendor manuals, if available## ConclusionCustomizable cards are currently turned off. For printer-related issues, Netsolace is the right contact for support.## DisclaimerThis article provides general guidance only. Follow your store’s procedures and contact the appropriate support team when needed.