Update store ZIP codes to include or exclude areas

## IntroductionUse this guide to update the ZIP codes assigned to your store in myTickets. You can add ZIP codes to include new areas or remove ZIP codes to exclude areas you no longer serve.## What this request changesZIP code updates help keep your store coverage accurate for routing, territory management, and related SMS sync behavior. Changes take effect immediately in myTickets, but your SMS may need time to sync before the update appears on your side.## Before you submit your requestHave the following ready:- The ZIP codes you want to add- The ZIP codes you want to remove- Your store name or store number- Any notes about include or exclude areas, if needed## How to request a ZIP code update### Step 1: List the ZIP codes to add or removeSend the specific ZIP codes you want updated. Be clear about which ZIP codes should be included and which should be excluded.### Step 2: Confirm your store detailsInclude your store name, store number, and any other details that help us identify the correct location.### Step 3: Submit the request in myTicketsOpen a ticket in myTickets and provide your ZIP code change request in the ticket details.### Step 4: Wait for the update to be appliedZIP code changes are immediate in the system. If you use SMS, you may need to sync SMS for the changes to reflect on your side.## Tips for a smooth update- Send ZIP codes in a clear list to avoid delays- Separate add and remove requests when possible- Double-check spelling and ZIP code numbers before submitting- If the update does not appear in SMS right away, allow time for sync## Next stepsAfter the update is completed, verify that the correct ZIP codes appear for your store and confirm that SMS coverage reflects the change if applicable.## Need help?If you are not sure which ZIP codes should be included or excluded, contact support through myTickets and we will help review your request.