Turn on an in-stock item

Introduction

Use this guide to turn on an item that is already in stock for a store. Once completed, the item should be available for the store to use. Please check the store to confirm the item is turned on.

Process description

Turning on an in-stock item updates the store so the item can be used again. This is a quick support action for store operations when an item is available but not currently active.

Prerequisites

• The item is in stock for the store.
• You have access to the store record or support tool used to manage item status.
• You know the correct store location and item name.

Step-by-step instructions

1. Open the store record for the location requesting the change.
2. Find the in-stock item that needs to be turned on.
3. Update the item status to on or active.
4. Save the change.
5. Check the store to confirm the item now appears as available.

Next steps

After the item is turned on, confirm with the store team that it is visible and usable. If the item still does not appear correctly, review the store setup or submit a follow-up ticket with the store name, item name, and any relevant details.

Additional information

If the item is not actually in stock, the request may need a different resolution. Use the store’s current inventory status to confirm before making changes.