Turn off specific products in my store

Introduction

Use this guide when you need to turn off specific products in your store. Disabling a product removes it from sale in both web and third-party apps, helping you keep your menu accurate and available items up to date.

What you need before you start

Please provide the product names or SKUs for each item you want turned off. If possible, include any store-specific details or timing notes so the request can be completed correctly.

How to request product changes

1. Collect the product names or SKUs for the items you want disabled.
2. Submit the request to myTickets with the list of products and your store information.
3. Wait for confirmation that the products have been disabled in both web and third-party apps.

What happens next

Once we receive the product names or SKUs, we will disable the products in both web and third-party apps. If any details are missing, we may contact you to confirm the correct items before making the change.

Additional information

If you are unsure whether a product should be turned off at the store level or across multiple locations, include that context in your request. Clear product details help us complete the update faster and reduce the chance of errors.