Turn off an out-of-stock product and its associated product codes

## IntroductionIf a product is out of stock, you can request that its availability be turned off so customers can no longer order it. This also applies to any associated product codes that should no longer be active.## Process descriptionThis process helps prevent further orders for unavailable items and keeps your product catalog accurate. Your store support team will update the product status and related codes based on the product details you provide.## PrerequisitesBefore you contact support, gather the following information:## Gathering materials/resources- Product name- Associated product codes- Store number or location details- Any relevant timing or replacement information## Step-by-step instructions### Step 1: Collect the product detailsConfirm the exact out-of-stock product and all related product codes that need to be turned off.### Step 2: Contact your store support teamSend the product details to your store's support team through your normal support process or ticketing channel.### Step 3: Request the availability updateAsk support to update the product status so it is no longer available for orders and to disable the associated product codes.### Step 4: Verify the changeAfter support confirms the update, check that the product no longer appears as available in your ordering or store systems.## Tips and best practices- Include all related product codes in your request to avoid partial updates.- Submit the request as soon as the product is confirmed out of stock.- If the item will return later, note that in your request so support can advise on the best next step.## Next stepsIf the product is being replaced, share the new product details with your support team so they can help with the transition.## Additional informationFor questions about product availability, ordering impacts, or related store updates, contact your store's support team.## DisclaimerAvailability updates may depend on your store's internal support process and system settings. If you are unsure which product codes should be turned off, ask your support team for guidance.