Turn off out-of-stock products in my store

Introduction

If you need to hide out of stock products in your store, submit a ticket to the support team. The team will turn off the products for you and share the steps to turn them back on after collection days.

How the process works

This process helps keep your store assortment accurate while protecting the customer experience. Once the products are turned off, they will no longer appear as available in your store until they are re-enabled.

What you need before submitting a ticket

• The product names or SKUs you want turned off
• Your store name and location number, if applicable
• The date or time period when the products should be turned off
• Any details about collection days or when the products should be turned back on

Step-by-step instructions

1. Submit a ticket to the support team and request that the out of stock products be turned off for your store.
2. Include the product details and store information so the team can process your request quickly.
3. Wait for confirmation from the support team that the products have been turned off.
4. Review the instructions provided for turning the products back on after collection days.
5. Follow the reactivation steps when you are ready to make the products available again, or submit a new ticket if instructed to do so.

Tips and best practices

• Submit your request as early as possible before collection days.
• Double-check product names to avoid turning off the wrong items.
• Keep the support team’s reactivation instructions handy for future reference.
• If your store has recurring out of stock items, include that context in the ticket.

Next steps

After the products are turned off, monitor your store assortment and make sure your team knows when the items will be available again. If anything changes, update the support team with a new ticket.

Additional information

If you need help with product availability, store setup, or other operational updates, submit a ticket to myTickets for support.