Turn off gold number balloons until helium arrives

Introduction

This article explains how to turn off gold number balloons on all platforms until helium arrives. Use this update when the gold number balloon product should not be offered or activated across any sales channel, store workflow, or platform setting.

Issue description

Gold number balloons must be disabled on all platforms while helium is unavailable. This helps prevent orders from being placed for an item that cannot be fulfilled and keeps the customer experience consistent across locations.

Signs

• Gold number balloons still appear as available in one or more platforms
• Guests or store teams can select the item even though helium is not available
• Stores need a temporary product hold until supply is restored
• There is a mismatch between platform availability and store inventory reality

Basic troubleshooting steps

Use the checklist below to confirm the item is fully turned off everywhere it appears.

• Confirm the gold number balloon item is disabled in the product catalog or menu setup
• Check all ordering platforms, including web, app, and any third-party or connected systems
• Verify store-level availability settings are updated for every affected location
• Make sure the item is removed from any featured, promotional, or suggested product placements
• Confirm the change has been saved and published to all active platforms

Step-by-step instructions

Step 1: Locate the gold number balloon item

Open the product, menu, or catalog management area for the affected platform. Search for gold number balloons and open the item record.

Step 2: Turn off availability

Set the item to unavailable, inactive, or hidden, depending on the platform controls available to you. If your system uses location-based settings, apply the change to all affected stores.

Step 3: Remove from all sales channels

Check every platform where the item may appear and remove it from ordering, merchandising, and promotional placements. This includes any online storefront, app menu, or store-facing ordering tool.

Step 4: Save and publish the update

Save the change and publish or sync the update so it reaches all active platforms. If your system requires a refresh or republish action, complete that step before closing the record.

Step 5: Verify the item is no longer available

Review each platform to confirm gold number balloons no longer appear as an available option. If the item still shows up, repeat the disable and publish steps for the affected system.

Tips and best practices

• Use one clear status update for all platforms so teams do not see conflicting availability
• Document the reason for the hold so teams know the item is paused until helium arrives
• If the item is tied to a promotion, remove or replace the promotion at the same time
• Check for scheduled reactivation settings before the hold is lifted

Next steps

When helium arrives, review the item setup before turning gold number balloons back on. Confirm inventory, pricing, and platform availability are correct before republishing the item.

Additional information

If you need help confirming where the item is still active, submit a ticket with the affected platform names, store numbers, and any screenshots showing the item still available. If your team uses a standard hold code or internal note, include that information in the request.

Disclaimer

Follow your local store procedures and platform permissions when making availability changes. If you are unsure which systems control the item, contact support before making additional updates.