Refund a duplicate order due to a technical issue

## IntroductionIf a technical issue creates a duplicate order, we will refund the duplicate order and submit a reimbursement to the affected store. This article explains what to expect and how long the manual adjustment may take to appear in funding.## Issue descriptionThis process applies when a duplicate order is created because of a system, POS, or ordering technical issue. The original order remains valid, and the duplicate order is refunded.## What happens nextWe will take the following actions:- Refund the duplicate order- Submit a reimbursement to the affected store- Process a manual adjustment to reflect the reimbursement in funding## TimingPlease allow up to [X-XX] business days for the manual adjustment to appear in your funding.## What you need to knowIf you are reviewing store funding and do not see the adjustment right away, this is expected while the reimbursement is being processed manually.## Contact supportIf the duplicate order has not been refunded or you believe the reimbursement is missing after [X-XX] business days, contact myTickets with the following details:- Order number- Store number- Date and time of the duplicate order- A brief description of the technical issue## Additional informationFor faster review, include any relevant screenshots, error messages, or notes about what happened when the duplicate order was created.