Guest Confidentiality

Any documents that are generated in your store that include Guest and/or recipient personal information (i.e., credit card numbers, home address, phone numbers, etc.) must be properly safeguarded. This includes but is not limited to:  

• Edible Connect Order Print Outs 
• In Store Orders 
• Receipts 

Accordingly, in order to protect against the risk of identity theft, every Franchisee MUST properly secure order forms while in use and ultimately dispose of all order forms in a manner that does not compromise our Guests’ personally identifiable information.  

 Personal information is susceptible to unauthorized viewing, copying, or scanning if it is unprotected while it is left in the open or in a stack of filing.  Order forms and other documents must not be used for any purpose other than their intended use. For example, they may not be used as scrap paper because of these storage and disposal requirements. 

 Under no circumstances should credit card information be entered and stored on any computer, other than as required to process the transaction.  All documents containing credit card information must be destroyed in a manner that will render them unreadable (shredding) after the payment has been processed.  Access to credit card information should be limited to only those individuals whose job requires such access. 

 In addition, franchisees must never disclose information about Guests to anyone, including recipients of their orders. If a store is contacted by a recipient who says there was no signature on their delivery and asks for the identity of the sender, the response should be that the Guest did not provide a signature for their card message and may wish the gift to be anonymous. We can, however, offer to pass the recipient’s inquiry onto the sender and suggest that if the Guest did not wish to be anonymous, they may want to contact the recipient directly.