Section 1: Growth Approval
If you are an existing Franchise Owner and are interested in growth/purchasing an existing or new development location, please reach out to your field team representative, or open a helpdesk ticket for growth request.
The Executive team will review your request. Approval/Denial is based on the Store Scorecard and store performance metrics. If you have questions about your Store Scorecard, please contact your field team representative.
Section 2: Franchise Agreement Renewal Process
If your Franchise Agreement is expiring, you must notify EA a minimum of 6 months before your contract expiration of your intent to renew or close. Please open a helpdesk to initiate your renewal process.
Section 3: Store Closure Process
If you want to close your store before the expiration of your franchise agreement, you must complete the following link:
Once the link has been completed, the Compliance department will formulate the Liquidated Damages owed for early termination. The compliance Department will reach out to you to discuss the terms for early termination of your franchise agreement.
Section 4: Store Resale/Transfer Process
If you are interested in selling your store, EA recommends you work with a broker to find a buyer to expedite this process. Once you have a buyer, please complete the following link:
After the link is completed, EA Sales team will reach out to you and your buyer to begin the QUALIFICATION phase. Once Buyer is approved, the EA Compliance Department will work with you and your buyer to collect all necessary documents to complete this transaction.
If you need a list of brokers to assist with finding you a buyer, please open a helpdesk ticket and our Sales team will reach out to you.
Section 5: Non-Compliance Letter Issuance
Non-compliance letters are issued for violation of department policies that are outlined in the Operations Manual, FDD, or Franchise Agreement. Fine amounts are listed below:
Edible reserves the right to issue non-compliance fines amounts as noted below:
Department/Policy: |
Fine Amount: |
Violation Description: |
Supply Chain Produce/Bakeshop |
$250 *issued monthly |
Produce, Proprietary Chocolate, and Edible Bakeshop items all must be ordered from the preferred Vendor and not have a past due balance. |
Floral Ordering |
Letter issued and Smart shipment will be increased to match your 4-week trends |
If floral fulfillment exceeds floral ordering, or proof supplied to EA shows a bouquet not from our preferred vendor was sent to a guest. |
Operating Hours |
$250 *issued as needed |
If store operating hours do not match the EA required operating hours as outlined in the Operations Manual. |
Quality Assurance (QA) |
$250 *issued as needed |
If product does not meet EA Standards as outlined in the operations manual. If substitutions for product are not an approved substitution. |
Unapproved Marketing |
$250 *issued as needed |
If marketing items being used are not the EA approved marketing items. |
Inter-Franchising |
$250 *issued as needed |
If stores are refusing an inter-franchising order or are not following inter-franchising rules as outlined in the operations manual. |
Required Store Surveys |
$250 *issued as needed |
If a store does not complete the requested survey by completion date. |
TPA: Third Party |
$250 fine for 3 avoidable cancellations in a 1-month period.
1% EA Connect fee increase for 4+ avoidable cancellations in 1-month period. *issued monthly |
The 1% EA Connect Fee will be increased for the next full calendar month following the noncompliance issuance. |
Self-QAR |
Non-compliance letter *issued monthly |
If store does not submit the QAR by the 15th of each month. |
P&L |
Non-compliance letter *issued monthly
|
If store does not submit their quarterly and year end P&L by the required deadlines.
|
Store Visit Field QAR |
$250 fine per each major violation as applicable *issued as needed |
If Store has major violations that do not adhere to Edible Standard Operating Procedures as outlined in the operations manual. |
Required Store Upgrades |
$250 *issued monthly |
If Store does not complete the required upgrades by the deadlines. |
To request review of any of issued non-compliance letters, please respond to the letter issuance in Ncompass platform so the appropriate department can support the request.
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