Inventory and Ordering – edible myTickets

To access the FRESH Program platform, go tohttps://marketplace.berrydirect.com/ and click on the 'Sign in With NCompass' button and you'll be instantly logged into the new site. Alternatively, go to NCompass and sign in, and there will be a link to access the Marketplace. Once you have accessed the FRESH program, you will be able to quickly view the order guide, and price by your primary FRESH vendor. 

Produce inventory is essential to producing and delivering excellent products, and it represents a significant investment. All Produce received must be inspected to be sure they are in excellent condition. Produce and other perishable items must be free from bruises, dents, mold, or any other signs of deterioration. 

You should inspect all deliveries upon arrival and return any unacceptable product with the driver at the time of delivery. Due to HACCP regulations no returns will be accepted unless returned within 24 hours of delivery. All returns must be full cases. For key drop deliveries, you should inspect their deliveries upon arrival at your store(s) and contact the vendor immediately with any concerns about produce quality. 

Please review the proper “Accepting a Fruit Delivery” procedures in the following nSpire video: 

Category	Topic
Production	Accepting a Fruit Delivery

Edible® Produce Standards 

Upon receiving Produce deliveries, inventory should be rotated so that the newest inventory items are placed underneath or behind the older products. This rotation of First In, First Out (FIFO) for your inventory ensures that older inventory is used first for daily production. In addition to rotating stock when deliveries arrive, all Produce items should be labeled on the side of each carton with the date they were received at the store. This adds another layer to visually document the freshness of the Produce to ensure that we are always delivering fresh product to our customers. Having properly dated produce boxes is scored as part of your QAR. 

 Produce Specs and Standards 

For a current list of Produce and proper specs (fruit count and sizes), please review “Produce Specs and Standards" located in this Manual. 

Ordering Wares – Marketplace 

 All of the Wares that you will need in your store must be ordered through Edible approved vendors. These vendors and all of the products they offer are found in Marketplace within Ncompass. With all Edible® stores ordering through these approved vendors we are able to keep the costs of the products down while maintaining product consistency throughout the system. 

Inventory and Order Regularly  

You should perform an inventory of your Wares weekly. By performing an on-hand inventory, you will know which dry goods will need to be ordered. You should utilize the Inventory Forms to the right to assure that you are not overlooking any dry goods that you may not have in stock. We recommend ordering dry goods once to twice per month to assure that you will always have enough supplies on hand and not waiting for product. Keep in mind that where your store is located in proximity to the vendor will impact the turnaround time for receiving the product ordered. Not having sufficient dry goods on hand will cause you to limit product availability and could result in lost sales! You must place all dry goods orders through Marketplace which can be found in ncompass. 

 To help you keep track of your inventory, please utilize the “Store Master Inventory Form” located in this Manual. 

Receiving Inventory 

Your inventory represents a substantial investment, so you should protect that investment by inspecting all goods received to be sure they are in excellent condition. Receive all deliveries through the delivery entrance of your store and always make sure each order is connected to an invoice. Before signing any invoice, check it thoroughly to be sure all items were delivered and are of high quality. Check to see that the counts, prices, and amounts are correct. For orders delivered from Fresh Distributors, only sign for the items you receive. 

 Receiving Damaged Product 

After signing for your delivery and opening a case of product, you may notice damaged product within the case. If you receive damaged product you must notify the vendor immediately to receive credit. Credit or replacement cannot be issued through Edible or your Store Support Coordinator unless it was purchased through Edible via the Marketplace.   For orders containing Wares and Bouquets, if you receive products that are not satisfactory, you should contact the Distributor it was received from or Edible (depending on the entity the products were ordered through) to submit a claim in order to receive credit or replacement (as applicable). Requests for credit that are received by a vendor more than 24 hours after delivery may not be granted. 

Inventory Controls  

As mentioned in the previous topic, your inventory accounts for a substantial investment in your business. Having inventory controls in place is vital to assure that inventory issues are not silently cutting into your bottom-line profit. Inventory controls that should be in place in your store include: 

Set up an Inventory binder

Have hard copy of latest inventories in binder

Conduct inventories Daily and Weekly

Running short on Wares or Produce could result in lost sales

Keep a hard copy of all orders placed in binder

Reference these hard copies to assure the product received matches the product ordered

Verify all orders at the time of delivery

Have the driver note any discrepancy before signing invoice

Contact vendors immediately for credit as needed

All credits must be handled with the vendor directly

Payment and Smartshipments

When ordering products from Fresh Distributors, the Edible Arrangements store will pay the vendor directly. For nonproduce products, the store will pay Edible directly.

Sometimes, Edible may use Smartshipments to deliver products to the store in anticipation of a new product launch. Edible will communicate this to the store prior to the Smartshipment to ensure each store is ready to receive the products and will have the necessary inventory to support the launch. In this case, Edible will directly pull the required funds from the store in order to have a successful Smartshipment and launch.

Charges for Smartshipment of Bouquets will be charged to the store one (1) week after such Smartshipment is sent.