Areas of Operations - US

Extended Service Area Program 

To capture every customer possible and provide a consistent Edible customer experience, Edible franchisees must accept and deliver all Edible.com orders to customers and recipients located within a fifteen-mile radius of their store (your “Delivery Area”). Franchisees who decline or refuse to deliver orders within their Delivery Area without prior written approval may be suspended from participation in the Edible.com program.  Edible has the right to redirect any order from a franchisee who limits its delivery service without prior authorization to another franchisee servicing that area.   

As a reminder, each franchisee is responsible for ensuring on a daily basis that its Deliver area is accurately reflected in Edible Connect. It is not Edible’s responsibility to do so.   

 Franchisees whom Edible allows to accept and fulfill orders outside of their Delivery Area (i.e., to customers located in zip codes beyond their 15-mile delivery radius), must acknowledge each day that Edible may revoke this approval with respect to one or more or all of those zip codes, at any time and for any or no reason, simply by updating Edible Connect to remove those zip codes from the particular franchisee's list of zip codes. That is why franchisees must view this part of Edible Connect each day - to determine whether they still may accept and fulfill orders for delivery to customers and/or recipients located in zip codes beyond their Delivery Area and Delivery Areas.   

 As soon as Edible revokes its approval of a franchisee's right to fulfill delivery orders outside the Franchisee’s Delivery Area,  the franchisee will cease accepting and fulfilling new orders for delivery placed on Edible.com within the particular zip codes and, going forward, will accept and fulfill orders for delivery from Edible.com only within the Delivery Area and Delivery Area expressly permitted by its current Franchise Agreement. The franchisee's failure to comply will be a material breach of its Franchise Agreement. When Edible Arrangements revokes its approval of the franchisee's temporary right to accept and fulfill such orders, Edible Arrangements will have no liability to the franchisee at all for that decision or its impact on the franchisee because that decision is expressly allowed above, and Edibles right to make that decision was a condition of its permission in the first place. The rights granted to the franchisee beyond its Delivery Area and Delivery Area are meant to be TEMPORARY. Edible has no obligation whatsoever to grant a franchisee's request to service more postal codes temporarily. [If Edible temporarily allows a franchisee to accept and fulfill orders for delivery to customers and/or recipients located in zip codes beyond its Delivery Area and Delivery Area, that is absolutely no indication or statement by Edible Arrangements that the franchisee is then in compliance with its Franchise Agreement and all System Standards.]   

  The procedures described above and in ncompass will apply to all franchisees and all zip codes currently being serviced by franchisees beyond their contractual Delivery Area and Delivery Areas. In other words, franchisee acknowledges each day that Edible may revoke this approval with respect to one or more or all of those zip codes, at any time and for any or no reason, simply by updating Edible Connect to remove those zip codes from the particular franchisee's list of zip codes.   

 The procedure described above is also incorporated in and made a part of the Edible Connect Rules and Regulations posted in the Operations Manual, and as such, each time the franchisee or one of its employees logs onto the SMS system, the franchisee or its employee will be asked to accept electronically the Edible Connect Rules and Regulations before proceeding further in the SMS system. Each time a franchisee's employee indicates its acceptance of the Edible Connect Rules and Regulations, that acceptance will be deemed to be the franchisee's acceptance of the Edible Connect Rules and Regulations.  

1. On the left-hand side of your ncompass list, you will see a link named “Helpdesk”. Click on this link.   

2. Click “New Ticket” in the center of your screen to submit a ticket.   

3. Under Department select “Franchise Operations”   

4. In the body of the ticket, list out each specific zip code which you would like to request your store to service on edible.com   

5. Once your request has been submitted, the Operations Department will review your request to service additional zip codes. *Please note that it may take up to 30 days for Edible to grant or deny a request.  

Compliance with the Extended Delivery Program is required for participation in the Edible.com program. Franchisees who fail to fulfill orders within their Delivery Area may be suspended from participation in the Edible.com program. Continued violation of this requirement may result in termination of your franchise agreement.