Third Party Affiliate (TPA) Programs

Third Party Affiliate Programs   

Edible has entered into a national contract with the following third-party Affiliate programs:

• DoorDash (U.S. Only)
• ezCater (U.S. Only)
• Grubhub (U.S. Only)
• Uber Eats (U.S. & Canada)
• Skip the Dishes! (Canada Only) 

Program Participation:  

Participation in these programs is mandatory for all edible locations: The following are the basic requirements for the programs and may change in the future when updates are made to this manual.  

Program Hours of Operation:  

House of operations for all third-party programs are one hour post opening until one hour prior to closing based on the required store operating hours as outlined in the Edible operations manual.  

Program Menu:  

The current menu for all platforms can be located on the marketplace application for the actual vendor. These menus will be changed based on sales volumes, seasonality, and overall consumer demand. 

Stores will not have the ability to change the menu; however, if an item is out of stock, you can submit a help desk ticket to Edible to have the item removed from your menu until the item is back in stock, or you can remove from the tablet and turn it back on when back in stock.

Receiving Orders:  

When you accept an order, you will be able to increase your production time by increments of five minutes. All production times have been set in the system by product. Increasing production time should only be used when your store is experiencing a rush. 

You will then enter the order into the store’s SMS system using the customer Grubhub/Uber Eats CAN/ Skip the Dishes ensuring that you’re using the zero-dollar SKU’s that match the menu for third parties. This is the only way that your store will receive credit for any orders placed through third parties. This will also produce a hyper-ticket so that you can track the order with the production process. 

Refunds/Customer Service Issues:  

If your store has consistent issues with quality or incorrect items, our Grow team will be made aware and will deactivate your store until the issue has been resolved. In that case, the third-party may also charge you for all customer refunds. In most cases, the third party refunds the customer themselves.  

Reporting: 

DoorDash: Reports can be accessed through your DoorDash Merchant Portal. This is where you can track your sales, quality metrics, time metrics, etc.

ezCater: Reports can be accessed through the ezManage platform. EzManage is for internal use for the store to grow and manage its catering business. 

Grubhub: Franchisees can authorize Grubhub to provide Edible Arrangements (corporate) with electronic access to sales reporting data, who can then directly share sales reporting data to individual franchisees. 

Uber Eats: Uber will provide the store with aggregate information regarding number of items picked up, sold, and refunded. 

Skip the Dishes: Franchisees have access to their Skip the Dishes Merchant Portal to see and pull reporting directly as well as gather information needed for taxes; stores can also see all funding on their Power BI Dashboard. 

Billing:

All billing and funding functions are managed at the corporate level by the accounting team. Edible receives a weekly payment from TPA partners before pushing the funds to the FZE system. 

Third-party orders will have a 27% fee. You will receive a weekly payment from Edible for all fulfilled third-party orders. Third-party orders will be funded separately on a weekly basis through net funding. This means that the fee will be collected before the funds are pushed to your store. 

Payout details can be viewed in the Third Party Funding section of the Store Dashboard_Store Owner Sales & Fees Summary page in Power BI. 

KPIs: