Third Party Affiliate (TPA) Programs

Third Party Affiliate Programs   

Edible has entered a national contract with the following third-party Affiliate programs:  

• DoorDash  

• Uber Eats  

• Skip the Dishes! (Canada)  

Program Participation:  

Participation in these programs is mandatory for all edible locations: The following are the basic requirements for the programs and may change in the future when updates are made to this manual.   

Program Hours of Operation:  

Hours of operations for all third-party programs are one hour post opening until one hour prior to closing based on the required store operating hours as outlined in the edible operations manual.   

Program Menu:  

The current menu for all these platforms can be located on the marketplace application for the actual vendor. These menus will be changed based on sales volumes, seasonality, and overall consumer demand.   

Stores will not have the ability to change the menu, however, if an item is out of stock, you can submit a help desk ticket to edible to have the item removed from your menu until the item is back in stock or you can remove from the pad and turn it back on when back in stock.   

Receiving Orders:  

When you accept an order, you will be able to increase your product time in increments of 5 minutes.  All production times have been set in the system by product. This should only be used when your store is experiencing a rush.     

You will then enter the order into the store’s SMS system using the customer DoorDash/ Uber Eats/ Skip the Dishes ensuring that you’re using the zero-dollar SKU’s that match the menu for third parties.  This is the only way that your store will receive credit for any of these types of orders.  This will also produce a hyper-ticket so that you can track the order with the production process.   

Refunds/Customer Service Issues:  

If your store has consistent issues with quality or incorrect items, our Grow team will be made aware and will deactivate your store until the issue has been resolved. In that case, the third party may also charge you for all customer refunds. In most cases, the third party refunds the customer themselves.  

Billing/Reporting:  

Reports can be accessed through your DoorDash Merchant Portal. This is where you can track your sales, quality metrics, time metrics etc. The Uber process will be the same except there’s not a Merchant Portal, therefore reporting will be conducted with the tablet.   

• Third-Party orders will have a 27% fee.   

• Third-Party will be funded separately weekly, through net funding. This means the fee will be collected before the funds are pushed to your store.  

• You will receive a weekly payment from Edible for all fulfilled Third-Party orders.   

KPIs: