Nash Portal

REMEMBER: Nash Portal = your computer. Nash Driver App = the driver's phone. Don't mix them up!

Every Morning (7:00 AM Auto-Route)

1. Open Orders → Routes tab (or Ready to Dispatch for itemized orders).
2. Review orders. Click route → Edit on order to fix contact info / instructions.
3. Click Edit (top-left of route) to reorder, add, or remove stops.
4. Finish ALL edits first, then click Dispatch.
5. Go to Deliveries → Assign Provider → choose internal drivers → Assign Provider again → pick driver name.

Driver gets an alert in their Driver App to start the route.

Sending to Uber / Grubhub / Roadie

1. Routes → check route → More → Archive Routes.
2. Ready to Dispatch → check order → Edit.
3. Delivery Details tab → set Now or Scheduled pickup time.
4. Clear Optimization Strategy → choose Short or Extended.
5. Click Save and Dispatch.

6. Go to Deliveries → confirm a provider shows on the right.

    

Assign One Delivery to One Driver

1. Orders → find the delivery.
2. Click Assign Provider → pick 3rd-party OR internal driver group.
3. Click Assign Driver → review list → select driver.
4. Click Assign. Done — updates instantly.

Reassign an Already-Dispatched Delivery

Use when: driver can't make it, or you need to swap the 3rd-party provider.

1. Deliveries → open the delivery → Reassign Provider (top right).
2. Confirm cancelling the current delivery.
3. Choose Now or Scheduled timing.
4. Pick a new quote on the left → provider assigned.

HEADS UP: Roadie needs 3+ hours between pickup and drop-off when scheduling.

Major Change? (Time / Phone / Address) — Redispatch

1. Deliveries → find the delivery.
2. Click Duplicate (two overlapping squares icon).
3. Edit the new copy → Submit.
4. Cancel the ORIGINAL delivery so it doesn't double up.

Split / Merge / Archive a Route

Split (route too big or driver trouble):

1. Route's action menu → Split Batch.
2. Split All or Manual Split → assign drivers.

Each driver must tap "Start Route" again after a split!

Merge:

1. Check boxes on routes to combine → Merge.

Archive:

1. Select route → More → Archive Route.

"Where Is My Order?" (Tracking)

1. Deliveries → click the delivery row.
2. Delivery Activity (center) shows the timeline: Created → Assigned Driver → Pickup Enroute → Dropoff Enroute → Dropoff Complete
3. Map (right side) shows live driver, pickup & dropoff icons.
4. Bad experience? Click the warning icon above the map → Report an Incident.

Fast Lookup Table

STILL STUCK? Store Portal questions → Edible Store Support Team or your RDO.