Delivery

• Delivery times cannot be guaranteed.  

• The recipient may be called to schedule delivery only if needed.  

• We cannot deliver to P.O. Boxes  

• Drivers must log deliveries in the Go App 

 
  For residential deliveries:   

• When making a delivery if there is no one home, the Delivery Ambassador should leave a door hang tag with the store information. If they can, they should also call the recipient directly and to find when the person would be home so that a re-delivery can be scheduled.  The Delivery Ambassador should also mark the delivery as failed in the GO application and return the arrangement / item to the store.  

• If the recipient is unable to be available during the store’s operating hours to receive the delivery; the store should let the recipient know that they will need to pick up the arrangement at the local store. Re-deliveries should not be attempted until the recipient has been contacted and a time has been established for the redelivery.   If the recipient is not at home during the agreed upon time for the redelivery the Delivery Ambassador should mark the delivery as failed in the GO application and return the arrangement / item to the store; at this point the store may request that the recipient pick up the arrangement / item at the store.  

• We can only arrange to leave a delivery at neighbors upon specific request of the guest. If the guest wants their order to be left with a neighbor if the recipient is not home, they must advise the store in their delivery instructions at the time they place the order. They will need to provide the name and address of the neighbor.  

• During busy holiday times, residential deliveries may be made as late as 9:00 PM.  

For business deliveries:  

• The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. EA is not responsible for any gift that is not properly handled. If the business is closed, delivery will be attempted the next business day.  

• During busy holiday times, business deliveries may be made as late as 5:00 PM.  

• Deliveries to hospitals may only be made before 5:00 PM, just like business deliveries.  

• Deliveries to schools may only be made before 3:00 PM.  

• FLEX Orders will be delivered during the time period specified at the time the order was placed.  

The GO Delivery application must be used by all stores for all deliveries being made by the stores. The application must be downloaded on each Delivery Ambassadors cell phone and is required to be used when making all deliveries. Deliveries must be logged / signed for using GO delivery application.   

 All franchisees must use GO! App for the routing, delivery, confirmation of delivery for ALL orders. There are no exceptions to the required use of Go App. Any stores experiencing technical issues with GO! App must report said issues immediately via a helpdesk ticket. 

 
Franchisees who utilize Go! App for less than 95% of the orders they process/deliver will receive a notice of non-compliance. Delivery Procedures 

You must use Edible approved vehicles  to provide local delivery service of Edible® products to your customers. The following procedures must be adhered to assure the freshest quality fruit is delivered to customers: 

• All orders must be logged as the delivery driver is loading the vehicle 

• Vehicles must be cooled down before loading. Please ensure air conditioner is turned on or if using a refrigerated van that the cooling system is activated prior to loading.  

• Delivery ambassadors (drivers) must make sure they are on the correct street.  Many streets have the same name with different endings such as street, avenue, place, road, court, circle, extension, etc.  If a street runs between more than one town, make sure that you are delivering to the right city address.  If the delivery is made to a multiple dwelling, check for name tags, unit numbers, alphabetical abbreviations such as A-1, or B-2, etc. 

• Park safely and lock the delivery vehicle if necessary.  

• At hospitals and businesses, try to park in short-term parking if available.  Do not park illegally.  DO NOT LEAVE KEYS IN AN UNATTENDED VEHICLE 

• Take the arrangement out of the delivery foam container before delivering.  

If additional merchandise is included in the order, deliver the arrangement in the Edible® cardboard delivery trays. 

• Delivery ambassadors must carry arrangements in front of them with their hand on the bottom for support.  The arrangement must be carefully held away from their body so that they do not drop or damage it in any way. 

• Deliver the arrangement personally to the recipient.  When delivering to a business or hospital and a coworker or receptionist is signing for the delivery, make sure the recipient is in before leaving the arrangement.  Always try to personally deliver the arrangement if possible.  Do not leave arrangements with the flower rooms in hospitals. 

• Double check to make sure the correct arrangement is being left with the correct recipient.  Look on the arrangement tag to verify that the arrangement is being delivered to the right person at the right address and that all the additional items are included, such as balloons or multiple arrangements.  Take a few extra minutes to do it right the first time. 

• If the arrangement is left with anyone other than the recipient, such as a neighbor, it MUST be left in a non-returnable cooler bag.  

• All delivery tickets MUST be signed.  If the ticket is signed by someone other than the recipient, make sure that you note the original ticket for information purposes. 

• If at any time a signature is illegible, have the recipient print their name. 

• Drivers must immediately log the order in the GO app once successful delivery is made. 

All team members should review the proper “Delivery” procedures in the following nSpire videos: 
 

Non-Returnable Cooler Bags 

It is  important that all drivers and others who deliver arrangements are properly trained in the use of cooler bags.  Freshness is essential to our products.  Using a cooler bag to preserve the freshness of our fruit preserves the integrity of products. Single-use cooler bags are meant to be left with customers  when arrangements are not delivered directly to the intended recipient.  [Note: Reusable cooler bags that use ice are available for five-day rental and return.  Please use the "Cooler Bag Rental Form" in the attachments. Proper use of single-use cooler bags is provided here.   

Single-use cooler bags must be used for each of these situations: 

• Whenever an arrangement is left with anyone other than the intended recipient: There are times when arrangements can be left with office building receptionists or security guards, at nurses’ stations, or with neighbors who will hold the arrangement for the intended recipient.   

• Whenever an arrangement is left unattended: While we never recommend this option, and you should strongly discourage customers who suggest it, there are times when customers insist that leaving an arrangement on an outside table or even a doorstep is the only way they can receive a delivery.   

In addition to these occasions when single-use cooler bags must be used, these bags can be sold to customers when they pick up arrangements. If customers are not going directly home or to a location where they have access to refrigeration, Fruit Experts can easily suggest an inexpensive non-returnable single-use cooler bag.  

NOTE:  Orders must be paid for before delivery. Edible recommends that you do not provide COD service.    

You are required to deliver all customer orders using only drivers who are on your payroll and who drive the company delivery vehicles.  

• Any delivery vehicle used to deliver your customer orders must be approved by Edible. 

• The delivery service must commit to deliver product arrangements to customers within 3 hours after they are picked up from the franchisee’s store. 

• The delivery service vehicle engaged must be dedicated to only delivering your orders during the specified period.  In other words, no goods other than Edible® products may be delivered by the delivery service vehicle while it is delivering your products. 

• No delivery service may use the Edible® trademark (or any other trademark or service mark licensed by EA or its affiliates) in any capacity. 

• A delivery service must maintain at least $1,000,000 (1 Million Dollars) of automobile liability and $ 1,000,000 (1 Million Dollars) of general liability insurance that expressly covers the businesses and other customers for which the delivery service performs services. In addition, the delivery service should name you as an additional insured and provide you with proof. 

• All product orders must be paid for in full before delivery; the delivery service may not handle payments of any kind. 

• Delivery service drivers must be at least 21 years of age. 

• All products must be delivered in "Delivery Boxes".  The delivery service must leave the box with the customer. 

• The Delivery service must provide access to the driver by cell phone or radio.  The delivery service driver must submit progress reports similar to that of employed drivers of the franchisee. 

• A detailed training program, similar to that of an employed driver, must be conducted for all delivery service drivers.  Specific areas of concentration should include:  the handling, presentation and storage of arrangements, and instructions for customers upon delivery. 

Funding Options:  

Franchisees will have several financial institutions to choose from  

• Automotive Dealer  

• Program Financing  

• Contact fleet admin for additional information  

Vehicle Up Fitting:  

Vehicles will be fully Up Fitted when delivered to the franchisee. This is to ensure food safety and Brand recognition  

• Insulation (if applicable) 

• Refrigeration (if applicable) 

• Shelving (if applicable) 

• Exterior Wrap  

vehicle Up fitting Age/Accident:  

Franchisees that need to replace or update their insulation unit, refrigeration unit or vehicle wrap are required to follow the steps outlined. This is to ensure food safety and Brand recognition  

Franchisee will need to fill out a help desk ticket detailing the support they require in changing the up fitting of their vehicle 

• The help desk ticket should be sent to the Operations Team 

• The Operations team will note having a vehicle out of operations to avoid non-compliance, and assist Franchisee as needed for replacement.  

Selling of  Vehicle:  

Should a franchisee decide to sell their vehicle privately they must ensure the vehicle wrap is removed prior to the sale. This is to ensure the integrity of the Edible Brand. Please be advised, all locations are required to have a working delivery vehicle.